Stopped at this Starbucks location yesterday, Took nearly 10 minutes for the staff to make 1 drip coffee and a vanilla frappachino. The drip coffee was warm and not hot, that was before adding cream and it was made AFTER the frappachino so not because was sat there.
I complained and the girl offered to "warm it up". I declined and as polietly as I could explained I wanted a fresh coffee and not an old one warmed up in the microwave. I was told it would take 1o minutes to make a fresh one so I asked for a refund for which I had to go to the customer service desk, Meantime we discovered the vanilla frappachino was caramel and not vanilla so 25 minuites after ordering we finally had our $6.00 back.
10 minutes to make drip coffee really?
Disappointing
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